Terms and Conditions of Sale


The purpose of this document is to establish the conditions of use of the website vigmarlabs.com as well as the conditions of purchase of products through the same website by the users.

Please read these TERMS AND CONDITIONS OF PURCHASE and PRIVACY POLICY carefully before using this website. You can print these conditions if you would like to. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE, as well as our PRIVACY POLICY, so if you do not agree, you should not use the website.


In compliance with the duty of information contained in Art. 10 of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the website is owned by Laboratorios Vigmar S.L,, domiciled at C / José Garrigos 74, 46194, Real, Valencia, with email address mjginer@nievina.com and telephone number 962559023, hereinafter referred to as Vigmar Labs.


By using this website and placing orders through it, the user agrees to the following:

  • To use the website solely for the purpose of viewing products and placing orders.
  • Not to place any fraudulent or false order. If an order is reasonably believed to be fraudulent Vigmar Labs is authorized to cancel it and inform the relevant authorities.
  • To have the legal capacity to enter into contracts (the user declares that they are over 18 years of age).
  • To provide your contact information accurately and truthfully in order to be able to ship orders.


Vigmar Labs informs users of this website about its policy regarding the handling and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy on the website at any time.


Service availability. Users have the option to place orders for the items offered through the website both for shipment to an address within Spain and to a European destination. However, we do not currently ship to the Canary Islands, Ceuta and Melilla.


The contract shall be formalized in Spanish.

Product availability

Orders are subject to product availability. If there are difficulties supplying the products or if there are no items in stock, Vigmar Labs shall inform the customer of this circumstance, either by email or by telephone, and shall refund any amount paid for the product or products not available, or shall exchange the product for another of the same value, as decided by the customer.

Price of Products

The prices of the items include all applicable taxes, but do not include shipping costs, which will be added to the total amount. Vigmar Labs reserves the right to change prices at any time, but products shall be invoiced on the basis of the price in force at the time of placing the order (subject to product availability).

Shipping costs are free from 30 euros of purchase for shipments to the Peninsula and Balearic Islands.

The purchase order shall indicate the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections.

The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.

Any customs charges incurred shall be borne by the recipient.

How to place an order

To place an order you must select the item(s) you want. Once you have selected all the items you want, they will be added to your shopping cart. The next step is to process the order and make the payment. To do so, you must follow the steps requested on the website and follow the purchase instructions that appear on the screen. You will be asked only for the data necessary for the purchase and subsequent delivery of the order. Before formalizing the purchase you must EXPRESSLY ACCEPT these conditions, as well as the privacy policy.

The data recorded by the website constitutes proof of the transactions made. The customer will receive confirmation of the order by e-mail.

Before making the payment, you will be able to modify the data of your order. The order is not formalized until the process is completed, which will occur when payment has been made. Clicking on “Pay” means that you purchase and pay for the selected items, and this step is a binding commitment.

Right to cancel an order

Vigmar Labs reserves the right to refuse an order from a customer with whom there is a dispute.

Vigmar Labs also has the right to refuse or cancel an order for justified reasons, such as, for example:

  • Invoicing data error (incorrect or impossible to verify)
  • If there is suspicion of fraud with the bank card
  • If it is not possible to send it to the indicated address
  • If there are reasons to suspect that the user is not an end-consumer
  • If the user is under 18 years of age
  • If full payment has not been made.

Payment method

Only payments in EUROS are accepted.

Payment by credit card: The total amount of the order, including applicable shipping costs, shall be charged to the customer’s account at the time of purchase.

When paying by credit card and in the event of any incident occurring during the process (for example, the terminal will inform that the card has been denied), the order will be automatically cancelled.

Payment by credit card is made through the REDSYS and PAYPAL, payment gateway

By clicking on “Pay” the user is confirming the payment of the order as well as that the credit card is theirs. To minimize the risk of unauthorized access, your credit card information shall be encrypted. Credit cards shall be subject to verification and authorization by the credit card issuer, but if the credit card issuer does not authorize payment, the order shall be automatically cancelled and the system shall inform the customer of such cancellation.

Payment by direct bank transfer: The total amount of the order shall include the corresponding shipping costs.

In the case of direct bank transfer, you will receive an email with the account number to make the payment. The order will not be processed until the payment has been deposited in our bank account. Once payment is confirmed, we shall proceed to process your shipment and you will receive a confirmation email.


The products shall be shipped to the address indicated by the user. If the customer makes an error in the delivery address, the costs of reshipment shall be borne by the customer.

All orders will require a 24-hour lead time for the preparation and handling procedure. After this period, the order shall be shipped by the chosen courier service. During product launch campaigns and due to higher demand, the preparation and order management time could be longer than 48h.

Shipping time depends on your location, but you can estimate it as follows:

  • Spain, peninsula: between 24 and 48 hours (counted in working days) from shipment.
  • Spain, Balearic Islands: 72 hours in working days from dispatch.

Once shipment is completed, you will receive an email with a link to track your order. Two delivery attempts shall be made.

Curier Services:


GLS: Home delivery of urgent shipments. Delivery time is between 24 and 72 hours.

These data are provided by the corresponding courier company, so Laboratorios Vigmar SL is not responsible for these deadlines. All deadlines are in working days.

The deadlines indicated shall be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the delivery date, we shall inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these terms and conditions, the order shall be deemed to have been “delivered” at the time when you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

Inability to deliver

If it is impossible to deliver the order at the indicated address, Vigmar Labs shall try to deliver it through GLs twice at the most. If you are not going to be at home, please contact Vigmar Labs to arrange delivery on another day.

If, after two delivery attempts, counting from the time your order is available for delivery, the order could not be delivered for reasons not attributable to Vigmar Labs, we shall understand that you wish to withdraw from the contract and we shall consider it terminated.

As a consequence of the termination of the contract, we shall refund all payments received from the user, including delivery charges, without undue delay and in any event not later than 14 days from the date on which we consider the contract to be terminated. Please note that the transport resulting from the resolution may have an additional cost, so Vigmar Labs shall be authorized to pass on the corresponding costs.

Cancellation of an order

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by Art. 102 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

To cancel an order, you can use the form in the link “RIGHT OF WITHDRAWAL” or you can notify us by e-mail at expediciones@vigmar.es or by mail at the address Calle José Garrigós, 74, 46194, Real, Valencia

If you send us an email or written communication, please include the details of your order to help us identify it.

The withdrawal period shall expire 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the goods or in case the products making up the order are delivered separately, 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the last of the aforementioned products.

Once the right of withdrawal has been exercised, the user must return the products delivered to the address indicated, thus assuming the costs of return. Please note that if you choose to return the items to us unpaid carriage, we shall be entitled to charge you for any costs we may incur.

The right to withdraw from the contract shall apply exclusively to those products that are returned in the same condition in which the customer received them. For parapharmacy products, no refund shall be made if the products have been unsealed, if they are not in the same condition in which they were delivered, with their contents intact and have not suffered any damage, so you should be careful with the product(s) while they are in your possession. Please return the item using or including all its original packaging with all tags, in perfect condition, unsealed and unused and with all its contents. Please do not remove the tags until you are sure you want to keep each item.

For hygienic reasons, if the products have been opened and used, they are not suitable for return.

After examining the item, we will let you know if you are entitled to a refund. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days of receiving the cancelled order.

If the return includes only a part of the order, the correct procedure has been followed and the products are new and unused, we will refund only the value of the returned products, excluding shipping costs.

Return of defective products

If you return the products to us because they are defective or the descriptions do not correspond to the products, we shall proceed to refund the full price of the products, together with the resulting shipping costs and the cost of returning the item.


Access to and use of this website is the responsibility of the users. The following is not guaranteed by Vigmar Labs: The infallibility, availability, continuity and absence of security flaws of the website

That the content of the website or the information that passes through it is free of viruses or other harmful elements, as well as errors, omissions or inaccuracies.

Possible damages or losses that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operation of the website.

Delays or blockages in the use of this website caused by deficiencies or overloads of the data processing center, or damage that may be caused by third parties through illegal interference beyond the control of VIGMAR LABS.

Vigmar Labs is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other external sources.

The mere access to the website does not imply any type of commercial relationship between Vigmar Labs and the user.

Vigmar Labs supplies products for domestic and private use only. The customer agrees not to use the product for commercial, advertising or resale purposes. Vigmar Labs has no liability for any loss of profits, loss of business, business interruption or loss of business opportunities of the customer.


The contract is binding on both the customer and Vigmar Labs, as well as our respective successors and assigns. The client may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations arising therefrom, without having obtained the prior written consent of Vigmar Labs.

We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations under a contract at any time during its term. For the avoidance of doubt, such transfers, assignments, encumbrances or other transfers shall not affect the rights, if any, that you, as a consumer, have recognized by law nor shall they annul, reduce or otherwise limit any warranties, whether express or implied, that we may have granted to you.


The information shown on the website is current as of the date of the last update. Vigmar Labs reserves the right to update/modify/remove information from this website at any time without prior notice.

In the event that the website contains links to other websites and materials of third parties, such links are provided for informational purposes only, without Vigmar Labs having any control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from its use.

Vigmar Labs reserves the right to modify the terms and conditions of purchase. The modifications made shall not be retroactive. If you do not agree with these changes, we recommend that you do not use our website.


The user must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging program or material. The user shall not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. The user agrees not to attack this website. Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We shall report any such breach to the relevant authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, the user shall immediately cease to be authorized to use this website. We shall not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or damaging programs or materials that may affect your computer, computer equipment, data or materials on account of your use of this website or your downloading of any content from this website or websites to which you are redirected by this website.


The user acknowledges and agrees that all copyrights, trademarks and other industrial and intellectual property rights on the materials or contents provided as part of the website correspond at all times to Vigmar Labs. The user may make use of such material only in the manner expressly authorized.


The use of this website and contracts for the purchase of products through the website shall be governed by Spanish law. Any dispute arising from or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

You can make any complaint and claim to Vigmar Labs through the COMPANY EMAIL or by mail to the address C/José Garrigós 74. 46194, Real, Valencia (Spain)

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